All worthwhile
information for your
holidays at a glance ...

Here you will find all important information relating to  your summer and winter holidays  with us at the Haus Esper in Serfaus-Fiss-Ladis. In case of any questions you can of course contact us in person.

 

Prices & Resort Tax

Prices are per apartment and for the number of persons listed, exclusive of end-of-stay cleaning and resort tax. The resort tax of €2.60 per person and day is charged additionally (children up to 14 years are exempt of resort tax

Fresh-Bread Delivery

To make sure you have plenty of energy for your day ahead, we offer fresh-bread delivery on request. About 60 different types of bread are available.

 

Arrival & Departure

You can enter your apartment from 3:00 p.m. on your arrival day. On your departure day we ask you to vacate the apartment by 10:00 a.m.

 

Children

Children are very welcome. We offer two playing areas for our youngest guests as well as a large garden with playground for romping about and having fun. On request we also provide cot beds, children’s chairs and nappy bins free of charge. Please note that we do not offer discounts for children.

 

Garden (in summer only)

In our garden you will find a playground with a slide, a swing, a trampoline, a small pool (Ø 5.5m), a table tennis table, a climbing wall and a garden house for the young guests (reading corner). These facilities are exclusively for use  by our guests. We want to make sure that you feel at home and can recharge whilst you are with us.

 

BBQ Station

In the summer we offer our guests a BBQ station (Weber grill) with seating. We charge a fee of €8.00 for using the BBQ. The facilities may only be used by our guests.

 

Spa Oasis

Please note that our spa oasis is a relaxation area for adults. The sauna, the steam bath and the infrared cabin can be used free of charge from 5:00 p.m. – 8:00 p.m. in the winter (Sunday – Thursday). In the summer our guests can use the infrared cabin free of charge on request. For use of the sauna and steam bath we charge a fee in the summer time.

 

Parking

We also offer two free parking spots per apartment. For each further parking spot we charge a one-off fee per stay.

 

Pets

Pets are only allowed by prior request. We charge €10 per pet and day (without food).

Internet Access

You will receive an access code for our free WiFi on arrival.

 

Payment Opportunities

You can either pay in cash, with your cash card or in advance by bank transfer.

Travel Cancellation Insurance

With travel insurance by the Europäische Reiseversicherung you are optimally protected if the worst comes to the worst.  Because something can happen anytime and anywhere. We advise you to take out travel insurance. More information can be found at www.europaeische.at.

 

Cancellation Conditions

  • If you cancel your stay less than three months before arrival, we charge a processing fee of €70. This fee will be credited in case of a new booking.
  • 3 months to 1 months before arrival: 30% of the total amount
  • 1 month before arrival: 70% of the total amount
  • 1 week before arrival: 100% of the total amount.

The charge will be retained, unless the accommodation is rented by someone else.

 

General Terms and Conditions

For all legal matters the General Terms and Conditions of the Austrian Hotel Industry 2006 apply (www.hotelverband.at).

 

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