Here you will find all important information relating to your summer and winter holidays with us at the Haus Esper in Serfaus-Fiss-Ladis. In case of any questions you can of course contact us in person.
In our garden you will find a playground with a slide, a swing, a trampoline, a small pool for kids (Ø 5.5m), a table tennis table, a climbing wall and a garden house for the young guests (reading corner). These facilities are exclusively for use by our guests. We want to make sure that you feel at home and can recharge whilst you are with us.
Please note that our spa oasis is a relaxation area for adults. The sauna, the steam bath and the infrared cabin can be used free of charge from 5:00 p.m. – 8:00 p.m. in the winter (Sunday – Thursday). In the summer our guests can use the infrared cabin free of charge on request. For use of the sauna and steam bath we charge a fee in the summer time.
Alcohol is not accepted in this area!
We care about the environment! We have been using valuable solar energy for years by means of a solar system.
In 2022 we have now also decided to install a photovoltaic system.
Last but not least, since 2023 there is now also a charging station for your e-car. So with us you can fill your car with new energy against payment.
Sustainable – simple – green! For information on use and billing, we are happy to be at your disposal on site.
With travel insurance by the Europäische Reiseversicherung you are optimally protected if the worst comes to the worst. Because something can happen anytime and anywhere. We advise you to take out travel insurance. More information can be found at www.europaeische.at.
- If you cancel your stay less than three months before arrival, we charge a processing fee of €70. This fee will be credited in case of a new booking.
- 3 months to 1 months before arrival: 40% of the total amount
- 1 month before arrival: 70% of the total amount
- 1 week before arrival: 100% of the total amount.
The charge can only be retained, if we can rent the apartment to someone else for the same conditions!
OUR CANCELLATION CONDITIONS FOR COVID-19 EVENTS.
- BORDER CLOSINGS (host country or destination country)
- TRAVEL WARNINGS (immediately before) with districtions like Quarantäne!
The deposit will be creditet to you or sent back (you decide!)
It is recommended to take out travel insurance so that you can book as risk-free as possible!
For all legal matters the General Terms and Conditions of the Austrian Hotel Industry 2006 apply (www.hotelverband.at).